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Image of 101 Activities for Delivering Knock Your Socks Off Service
 

101 Activities for Delivering Knock Your Socks Off Service

Today´s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R)...

CHF 44.90
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Image of Amazon Top Seller Secrets: Insider Tips from Amazon´s Most Successful Sellers
 

Amazon Top Seller Secrets: Insider Tips from Amazon´s Most Successful Sellers

There is a new phenomenon hitting the world of the Internet marketplaceNpower sellers who have made a fortune on eBay are moving their merchandise over to Amazon. The authors show readers why Amazon is the marketplace that will bring them more cash and...

CHF 23.90
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Image of Be a Recruiting Superstar: The Fast Track to Network Marketing Millions
 

Be a Recruiting Superstar: The Fast Track to Network Marketing Millions

Network marketing-also known as direct selling and multilevel marketing-has turned millions of people into successful business owners. But to truly reach their earning potential, network marketers need to successfully grow their businesses by recruiting...

bei  CHF 15.90
Vergleiche 2 Preise

 
Image of Focal Point
 

Focal Point

The Wall Street Journal business bestseller with over 50,000 copies sold! The true secret of high achievers is that they know how to find their ´´focal point´´ - the one thing they should do, at any given moment, to get the best possible results in...

CHF 23.90
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Image of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
 

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can´t break through emotional...

CHF 29.90
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Image of People Styles at Work...and Beyond: Making Bad Relationships Good and Good Relationships Better
 

People Styles at Work...and Beyond: Making Bad Relationships Good and Good Relationships Better

Why is it so hard to work well with and get along with some people? People Styles at Work....and Beyond presents a comprehensive, practical, and proven method readers can use in any situation.The book reveals the strengths and weaknesses of four different...

CHF 29.90
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Image of Powerful Proposals: How to Give Your Business the Winning Edge
 

Powerful Proposals: How to Give Your Business the Winning Edge

Powerful Proposals gives businesses proven strategies for creating customer-centered documents that outshine the competition every timePowerful Proposals goes beyond ´´This is what we do´´ documents and takes the reader step by step through designing...

bei  CHF 32.90
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Image of Results Without Authority: Controlling a Project When the Team Doesn´t Report to You
 

Results Without Authority: Controlling a Project When the Team Doesn´t Report to You

It´s tricky enough to spearhead a big project when you´re the boss. But when you´re the leader of a team of people who don´t report to you, the obstacles are even greater. Results Without Authority is the definitive book for project managers looking...

bei  CHF 24.90
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Image of Strategic Customer Service
 

Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend...

CHF 26.90
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Image of Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
 

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine...

bei  CHF 26.90
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